General terms of contracting and services

Provider: (The Crew Studios). Tax ID: . Address: C/ Londres 10, Nave 17, Alcalá de Henares, Madrid. Email: hello@thecrewstudios.es. Website: https://thecrewstudios.es.

These terms regulate contracting of audiovisual studio services and related services offered by The Crew Studios.

These terms apply to consumers and professionals, always respecting non-waivable consumer rights. Lawful particular terms in a quote or contract prevail when accepted.

Services may include, among others: studio and cyclorama rental; photography; audiovisual recording; content production; podcasting; DJ sessions; recording and editing; brand and creator services; packs and additional services published or quoted.

Concrete description, duration, deliverables and price are set out in the relevant quote or confirmation.

Requests via the site or other channels are informative until The Crew Studios confirms availability, scope and commercial terms in writing (email or equivalent).

A booking is confirmed when The Crew Studios expressly accepts the date/time and the client accepts the applicable quote or particular terms. An online request alone does not guarantee availability.

The contract is formed when the parties accept the essential terms (service, date, price and any deposit). Keep written confirmation.

Prices are stated in the quote or applicable rate card. Unless otherwise indicated, amounts may be shown with or without tax; the invoice will break down tax as required by law.

Published rates are indicative and may change. The accepted quote prevails for each service. Applicable taxes are charged as required by law.

If the studio requires a deposit to hold a booking, this will be clearly stated in the quote or confirmation, including amount, payment method and refund/allocation rules, under the current commercial policy and consumer law where applicable.

Accepted payment methods are stated on the quote or invoice (bank transfer or other enabled means). Non-payment may suspend delivery within legal limits.

Scope, schedule or deliverable changes must be agreed by the parties and may adjust price and/or timelines.

Cancellation and rescheduling rules (deadlines, possible deposit retention, rebooking) must appear in the quote or particular terms. This template does not set unapproved unilateral deadlines or percentages.

For consumers, legally recognised rights applicable to the service type are respected.

Clients must respect the booked slot. Client-caused delays may reduce usable session time without free extension unless agreed. Studio-caused delays will be handled in good faith (time make-up or rescheduling when reasonable).

Clients and guests must use the space carefully, respecting capacity, safety rules and staff instructions. Unauthorised hazardous materials are prohibited.

Studio equipment is provided in reasonable working order. Clients are liable for damage caused by misuse, negligence or failure to follow instructions, without prejudice to the studio’s liability for its own defects or lack of diligence.

Respectful conduct is expected. The Crew Studios may interrupt a session in case of serious safety risks or behaviour endangering people or facilities, taking proportionate measures.

Unless otherwise agreed in writing, rights over produced materials are governed by the particular contract. Clients do not receive broader licences than expressly granted.

Delivery timelines and formats are defined in the quote. Reasonable causes beyond control may delay delivery; the client will be informed as soon as possible.

Authorisation to publish excerpts on the portfolio or social channels is separate from contracting the service and requires specific consent where applicable, as set out in the Privacy policy.

The parties shall not disclose confidential information learned through the service, except for legal duty or authorisation. This does not prevent legally required transparency duties where applicable.

The Crew Studios is liable under law for wilful misconduct or negligence. Within legally permitted limits, unforeseeable indirect damages are not assumed. Non-waivable consumer rights are not excluded.

Neither party is liable for failures due to force majeure or fortuitous events. Rescheduling in good faith will be attempted when viable.

Complaints may be sent to hello@thecrewstudios.es. They will be handled within a reasonable time under applicable law.

These terms are governed by Spanish law. Disputes go to the competent courts, respecting consumer forums.

If the client acts as a consumer, nothing here reduces rights under consumer law. Abusive clauses are deemed not set to the extent required by law.

Contact: hello@thecrewstudios.es · C/ Londres 10, Nave 17, Alcalá de Henares, Madrid · · https://thecrewstudios.es.