Privacy policy

Controller: (trading as The Crew Studios).

Tax ID: . Address: C/ Londres 10, Nave 17, Alcalá de Henares, Madrid. Email: hello@thecrewstudios.es. Phone: . Website: https://thecrewstudios.es.

You can contact the controller at hello@thecrewstudios.es and, where provided, at C/ Londres 10, Nave 17, Alcalá de Henares, Madrid or .

Use these channels to exercise rights, ask privacy questions or request clarifications about processing described in this policy.

This policy covers personal data processed via the website, contact and enquiry forms, quotes and bookings, studio service contracts and related communications.

Depending on the case, we may process:

• Identity and contact data (name, email, phone).
• Project or enquiry data (service of interest, dates, message, indicative budget).
• Billing and contract data when a booking is formalised (to be detailed per real practice).
• Technical browsing data needed for site security and operation.
• Images, video, voice or other audiovisual content when part of the contracted service.

Data mainly come from the data subject via forms, email, WhatsApp or other channels they voluntarily use, and from the contractual relationship when a service is formalised.

We process data for the following purposes where applicable:

• Handling enquiries and information requests.
• Preparing and sending quotes.
• Managing bookings and service contracts.
• Delivering audiovisual production, studio rental, recording, photography, video, podcast and related sessions.
• Administrative, tax and accounting management arising from the relationship.
• Site security and technical operation.
• Commercial communications only where a valid legal basis exists (e.g. consent).

Depending on purpose, the legal basis may be: (a) contract performance or pre-contractual steps at the data subject’s request; (b) consent; (c) legal obligation; (d) legitimate interests, balanced against the data subject’s rights, for site security or non-intrusive operations.

Consent is not requested where processing is necessary to provide the requested service, without prejudice to specific consents (e.g. marketing or portfolio publication).

Data provided to request a quote or booking are processed to handle that request and, where applicable, to form and perform the service contract. The main basis is pre-contractual steps and/or contract performance.

Where processing is based on consent (e.g. non-essential cookies or marketing), you may withdraw it at any time without affecting prior lawful processing.

Certain data may be retained and processed to meet tax, accounting or other legal obligations applicable to the provider.

Data are kept for as long as needed for the purpose of collection and thereafter for statutory periods or to establish, exercise or defend claims.

Operational retention periods should be reviewed and documented by the controller according to real practice (internal refinement pending).

Data are not shared with third parties except for legal obligation, competent authority requests, or processors (hosting, email, technical tools) under contract with appropriate safeguards.

The real provider list must be kept up to date by the controller. This template does not invent specific providers.

Processors will only process data on documented instructions from the controller and with GDPR-required safeguards.

If tools involving transfers outside the EEA are used in future, information and appropriate safeguards will be provided. No such transfers are asserted here until confirmed.

You may exercise access, rectification, erasure, objection, restriction and portability rights where applicable by writing to hello@thecrewstudios.es, providing enough information to verify identity and specify the request.

Where processing is based on consent, you may withdraw it at any time as easily as it was given, without retroactive effect on prior processing.

If you believe your rights have not been addressed, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Technical and organisational measures are applied to protect data against unauthorised access, loss or alteration, according to risk and the state of the art. No system is absolutely secure; reasonable continuous improvement is pursued.

Site services are not directed at children under 14. Improper processing of minors’ data will be addressed and deleted where legally required.

Where the service involves capturing image, video or voice, those materials are processed to perform the contracted work (production, delivery to the client, etc.).

Contracted recording or production does not automatically authorise publishing the material on the studio portfolio, social media or other public channels.

Publishing work on the portfolio or social channels requires specific client authorisation (or of affected individuals where relevant), preferably in writing or in a form that can be evidenced.

The client may refuse or limit such authorisation without that alone preventing delivery of the contracted service, unless otherwise lawfully agreed.

Electronic commercial communications will not be sent without a valid legal basis. If enabled in future, an unsubscribe method will be included in each message.

This policy may be updated to reflect legal or processing changes. The version published on this page prevails.

To exercise rights or ask about privacy: hello@thecrewstudios.es. Address: C/ Londres 10, Nave 17, Alcalá de Henares, Madrid.